Technical Support

The following is a list of the most common technical support queries. Please check if your concern appears in the questions below as it may provide you with a quicker answer.

Who can see my profile and photos?

Only selected and relevant members are able to view your profile and photos.

These selected members are all:

People of your socioeconomic group
Candidates whose identity has been verified
Members of the desired gender who are in turn seeking your gender.
Members with a certain level of compatibility.

Hide

I submitted the application, why did I receive an email asking for more details?

In the event that our screening staff feels they do not have sufficient information to complete the screening process they will contact the applicant with a request for further information instead of just rejecting them. At which point you should write to contact@eligon.ca with a brief description of your professional past, further detail of your education and other relevant information requested. Hide

I received an email telling me someone's interested in me, what does that mean?

When someone clicks "I'm interested" on the bottom of your profile, you will receive an anonymous email notification. We do this to encourage you to review each one of your compatibles and indicate wither you're interested in them.

When two people indicate that they're interested in one another, they'll receive a notification of a "match".

Hide

I received an email telling me that I haven't messaged my compatibles, what does that mean?

This is a notification that there are compatible users with whom you did not initiate contact yet.

Hide

I'm not receiving notification of incoming Eligon messages to my email, why?

If you are not receiving notifications via email, it could be for a number of reasons:

Check your spam filters to make sure the email hasn't been misfiled.
Your email host may have rejected the email.
You might have accidentally mistyped your email address.
You have turned off the email notifications on your account subscription preferences.

If none of the above applies, please contact our Technical-Support team.

Hide

I want to stop the email notices, how do I do it?

In case you would like to stop receiving notifications and special offers you may click here and log in with your email and password to determine which notifications you want to continue receiving and which ones you would like to stop receiving. If you do not remember your password you can click on the forgot password link to retrieve it.

Hide

I forgot my password, what do I do?

If you do not remember your password you can click on the forgot password link to retrieve it.

Hide

How do I delete or remove a match from my list of matches?

Simply indicate that you're not interested in getting to know them at the bottom of their profile and they will no longer appear in your compatibles list.

Hide

How do I upload an additional photo?

We highly recommend that you upload more photos than the 1 required. In order to do this, please go to the profile editing and click on "Images". If you are logged in you are able to click here and you will be taken there directly.

Hide

What is the difference between "anonymous" and "letting someone know" that I am interested in them?

When you let someone know that you are interested in them they will receive a messsage that someone is interested,where as, when you let them know it will display your name and they will know who it is. When two people indicate interest towards each other, regardless of the anonymity, a match will be created and the two of you will be notified.

Hide

Changes I make to my profile don't get updated, how come ?

Eligon operates differently in a sense that changes that you make to your profile are verified by our team to ensure that the content is appropriate and consistent with your professional image.

This will take affect until the account is considered trusted and once the changes are approved you will receive a notification to your email and they will be reflected on your profile.

Hide

I cannot change my marital status, how come ?

In order to make sure that users do not change their marital status often, which we believe is misleading, we do not allow you to make these changes after you finish the registration process.

If you would still like to modify it, please contact our Technical Support team and they will have these changes saved to your account.

Hide

I would like to discontinue automatic membership renewals, how should I go about that?

If you would like to disable the automatic membership renewal function simply contact our customer service department via phone at 905 605 1589 and we will be glad to take care of this for you. Please note that we require a minimum of 24 hours notice prior to the expiration of your membership.

Hide

How do I remove my profile?

We are sorry to hear that you would like to have your profile removed. If you are a registering member you will need to go here. Where as if you are an active and exisitng member you will need to go to the settings page inside the Members-Area which can be found here and click on Profile.

Hide